Delivery is guaranteed on all shipments.
Orders purchased before 3pm Pacific time are typically prepared for shipment the following business day in our 9am pickup. We cannot offer special handling for purchases that are not received by stated time cut offs.
If your purchase is taking longer than you had hoped, please contact us.
For customers from International, APO, DPO, FPO, and other US Territory locations:
- Your purchase may be split and shipped in multiple packages.
- Customs forms are generated automatically.
- Your purchase will not be declared a gift; it is not.
- The purchase price will be declared on customs forms. Shipping fees are not included in the declared value. Declared values will not be reduced.
- Customs, Import, and VAT taxes or fees are beyond our control. Any taxes or fees assessed by your country, including fees associated with the collection of these taxes or fees, are the customer's responsibility. We will not grant refunds, neither in full, nor in part, for any taxes or fees collected by your country. If you abandon your package instead of paying assessed taxes or fees, no refund will be granted for your purchase.
- USPS First Class Mail International and Priority Mail International may not be trackable to your location.
- Delivery confirmation or tracking may not available to all APO, DPO, FPO, or US Territory locations.
- If your purchase is taking longer than you had hoped, please contact us. Some countries have widely varying delivery times due to customs and other circumstances beyond our control. Please be patient if your item seems to be taking too long.
- For lost or missing international items, due to recent shipping price increases, we reserve the right to refund or reship your purchase.